SureVoIP: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Continue your complaint

How to complain

Helping to improve customer service in the communications sector.

95%

We resolved 95% of communications complaints in under 6 weeks in 2019.

We strive to resolve complaints quickly, making fair and balanced decisions.

49%

49% of all communications complaints that we handled in 2019 were completed online.

We resolve complaints involving a wide variety of issues.

£79

The typical goodwill payment that we awarded to consumers was £79 in 2019.

We ask providers to recognise when they have let customers down.

Ready to submit a complaint about SureVoIP?

There are a number of things you need to do before you can complain to us about SureVoIP. You'll need to log a formal complaint with the company, then allow them eight weeks to investigate or wait to receive a deadlock letter.

View our full complaint process

What outcome can I expect if I complain?

We can ask companies to carry out a number of things:

Take practical action (e.g. credit or cancel an account, change your tariff).
Make an apology.
Offer a financial 'Time and Trouble' award. Click here.
Make recommendations to prevent this happening again.
A combination of these actions.

We resolve communications sector complaints about all sorts of things

Billing
Customer Service
Installations / delays
Switching suppliers
Loss of service
Sales

Browse our most common issues