SureVoIP: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Helping to improve customer service in the communications sector.

77%

We resolved 77% of communications complaints in under 4 weeks in 2018.

We operate within the entire communication sector.

21,251

We resolved 21,251 complaints about communications providers in 2018.

We resolve complaints involving a wide variety of issues.

£68.28

£68.28 was the typical goodwill payment awarded to consumers in 2016/2017.*

We ask providers to recognise when they have let customers down.

*Ombudsman Services Management Information 2016 and 2017

There are a number of things you need to do before you can complain to us about SureVoIP.

Contact SureVoIP to log a formal complaint when you notice an issue.

Document and gather any evidence as you log your complaint.

Allow eight weeks for SureVoIP to investigate or wait to receive a deadlock letter from them.