} SureVoIP Complaints Ombudsman: See if We Can Help | Ombudsman Services

CORONAVIRUS: Please be aware that new and existing cases may now be affected as a result of the impact of coronavirus. Essential customer issues and emergency cases are now being prioritised, whilst others may need to be put on hold. Please bear with us and we will keep you updated. Thanks in advance for your understanding and patience. Read more

SureVoIP: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Helping to improve customer service in the communications sector.

95%

We resolved 95% of communications complaints in under 6 weeks in 2019.

We strive to resolve complaints quickly, making fair and balanced decisions.

49%

49% of all communications complaints that we handled in 2019 were completed online.

We resolve complaints involving a wide variety of issues.

£79

The typical goodwill payment that we awarded to consumers was £79 in 2019.

We ask providers to recognise when they have let customers down.

Ready to submit a complaint about SureVoIP?

There are a number of things you need to do before you can complain to us about SureVoIP. You'll need to log a formal complaint with the company, then allow them eight weeks to investigate or wait to receive a deadlock letter.

View our full complaint process

What outcome can I expect if I complain?

We can ask companies to carry out a number of things:

  • Take practical action (e.g. credit or cancel an account, change your tariff).
  • Make an apology.
  • Offer a financial 'Time and Trouble' award. Click here.
  • Make recommendations to prevent this happening again.
  • A combination of these actions.

We resolve communications sector complaints about all sorts of things

  • Billing
  • Customer Service
  • Installations / delays
  • Switching suppliers
  • Loss of service
  • Sales
Browse our most common issues