SureVoIP: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Helping to improve customer service in the communications sector.


We resolved 77% of communications complaints in under 4 weeks in 2018.

We operate within the entire communication sector.


We resolved 21,251 complaints about communications providers in 2018.

We resolve complaints involving a wide variety of issues.


£68.28 was the typical goodwill payment awarded to consumers in 2016/2017.*

We ask providers to recognise when they have let customers down.

*Ombudsman Services Management Information 2016 and 2017

Ready to submit a complaint about SureVoIP?

There are a number of things you need to do before you can complain to us about SureVoIP.

Start your complaint with us

Get in touch with SureVoIP


How to complain about SureVoIP.


Contact SureVoIP to log a formal complaint when you notice an issue.


Document and gather any evidence as you log your complaint.


Allow eight weeks for SureVoIP to investigate or wait to receive a deadlock letter from them.

After that you can escalate it to us.

View our full complaint process

We resolve communications sector complaints about all sorts of things

  • Billing
  • Customer Service
  • Installations / delays
  • Switching suppliers
  • Loss of service
  • Sales
Browse our most common issues