We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Wightfibre Ltd: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Continue your complaint
How to complain

Helping to improve customer service in the communications sector.

80%

We resolved 80% of communications complaints in under 6 weeks in 2020.

We strive to resolve complaints quickly, making fair and balanced decisions.

56%

56% of all communications complaints that we handled in 2020 were completed online.

We resolve complaints involving a wide variety of issues.

£79

The typical goodwill payment that we awarded to consumers was £79 in 2020.

We ask providers to recognise when they have let customers down.

Ready to submit a complaint about Wightfibre Ltd?

There are a number of things you need to do before you can complain to us about Wightfibre Ltd. You'll need to log a formal complaint with the company, then allow them eight weeks to investigate or wait to receive a deadlock letter.

View our full complaint process

What outcome can I expect if I complain?

We can ask companies to carry out a number of things:

  • Take practical action (e.g. credit or cancel an account, change your tariff).
  • Make an apology.
  • Offer a financial 'Time and Trouble' award. Click here.
  • Make recommendations to prevent this happening again.
  • A combination of these actions.

We resolve communications sector complaints about all sorts of things

  • Billing
  • Customer Service
  • Installations / delays
  • Switching suppliers
  • Loss of service
  • Sales
Browse our most common issues

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