We resolved 80% of communications complaints in under 6 weeks in 2020.
We strive to resolve complaints quickly, making fair and balanced decisions.
56% of all communications complaints that we handled in 2020 were completed online.
We resolve complaints involving a wide variety of issues.
The typical goodwill payment that we awarded to consumers was £79 in 2020.
We ask providers to recognise when they have let customers down.
We can ask companies to carry out a number of things: