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change cookie settings extends partnership until Dec 2019

  • 17/10/16
  • Categorized in: News

New: extends partnership with Ombudsman Services 

Ombudsman Services is pleased to announce the continuation of its successful partnership with, the UK’s leading provider of instant quotes for home moving services, until 31 December 2019.

Since the relationship began in 2013, consumers across the UK have benefitted from access to Ombudsman Services, which offers an impartial and free service and enables customers to resolve disputes outside of the courts. Customers who book their house move through can have their complaint considered by Ombudsman Services if it remains unresolved with the removal firm and The Ombudsman will review the facts of the case and provide a legally binding solution. 

Chief Ombudsman, Lewis Shand Smith says: “Knowing that the company you employ during the removal process works with an organisation such as ours brings peace of mind to consumers. Our relationship with provides just that, as its customers know that if they have an ongoing complaint, there is a simple way to get the issue resolved. 

“Our model of dispute resolution, which is independent, free to the consumer, and at low cost for the industry, is beneficial to both businesses and their customers, and we’re happy that has recognised this in continuing to work with us going forward.” 

Rosemary Rogers, Director at, says: “It is fantastic to be continuing our link with Ombudsman Services. The benefits afforded to our users through this relationship are very important and the removals firms on our panel have responded well to the partnership.”

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Published October 2016