We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as copyright and home improvement.
Find out about making a complaint about an energy supplier (including any problems you experience with The Green Deal, Heat or Energy Networks)
Our job is to resolve complaints about bodies that either own or administer the licensing of copyright materials on behalf of third parties. These are called collective management organisations.
Contact us for more help and advice on:
Phone: 0330 440 1601
As of 1 November 2019, the Dispute Resolution Ombudsman (DRO) has been appointed to handle unresolved complaints regarding companies who are members of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) or Home Insulation and Energy Systems (HEIS).
This means that, from this date, we will no longer handle new complaints about the home improvement sector.
We consider complaints about providers of invoice finance (factoring and invoice discounting) or asset-based lending that are members of UK Finance.
If the company is unable to resolve the complaint for you, you must contact UK Finance to let it know you have a complaint about one of its invoice finance and asset based lending members.
We handle D&G complaints about Home appliance warranties, heating, TV & audio, photo and video devices.
We handle unresolved complaints about removals companies that are partners of Reallymoving.
We operate the Parking on Private Land Appeals (POPLA) service on behalf of the British Parking Association (BPA).