We’re approved to review unresolved complaints about providers in the energy and communications sectors, as well as parking on private land appeals through POPLA.
If you're having issues with your energy supplier, we may be able to help resolve your complaint. This includes any problems you experience with the Green Deal, Heat or Energy Networks.
Common complaints we can support you with include:
If you're struggling to resolve a complaint about your mobile phone, landline, Pay TV or broadband internet service, then we may be able to help.
Common complaints we can support you with include:
If you’re struggling with an appeal against a Parking Charge Notice (PCN) issued on private land, then we may be able to help. We operate the POPLA service on behalf of the British Parking Association (BPA).
As we’re the Ombudsman for Energy and Communications, we won’t be able to help with queries for other issues.