The sectors we work in.

We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as copyright and home improvement.

Complaining about energy and communications providers

Energy sector

Find out about making a complaint about an energy supplier (including any problems you experience with The Green Deal, Heat or Energy Networks)

Energy complaints

Communications sector

Find out about making a complaint about a communications provider and the types of services you’ll find within this sector.

Communications complaints

The other sectors we’re approved to work in

Copyright sector

Our job is to resolve complaints about bodies that either own or administer the licensing of copyright materials on behalf of third parties. These are called collective management organisations.

Find out how to complain about copyright issues.

Contact us for more help and advice on:

Phone: 0330 440 1601

Home improvement sector

As of 1 November 2019, the Dispute Resolution Ombudsman (DRO) has been appointed to handle unresolved complaints regarding companies who are members of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) or Home Insulation and Energy Systems (HEIS).

This means that, from this date, we will no longer handle new complaints about the home improvement sector.

For more information or to continue your complaint, visit the DRO website www.thefurnitureombudsman.org or call 0333 241 3209.

UK finance sector: Invoice finance and asset-based lending

We consider complaints about providers of invoice finance (factoring and invoice discounting) or asset-based lending that are members of UK Finance.

If the company is unable to resolve the complaint for you, you must contact UK Finance to let it know you have a complaint about one of its invoice finance and asset based lending members.

The UK Finance team will log the complaint and obtain basic information from you and the company before passing this on to ombudsman services to investigate.

Complain to UK Finance
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Domestic & General

We handle D&G complaints about Home appliance warranties, heating, TV & audio, photo and video devices.

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Reallymoving

We handle unresolved complaints about removals companies that are partners of Reallymoving.

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POPLA

We operate the Parking on Private Land Appeals (POPLA) service on behalf of the British Parking Association (BPA).

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