We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme.
The communications sector is made up of companies that make communication possible on a global scale, whether that’s through the phone, internet, airwaves or cables. These companies allow data – in the form of words, voice, audio or video - to be sent anywhere in the world.
We know how important it is to stay connected and how inconvenient it is to experience issues with a service that you rely on. Our history dealing with complaints means we understand the most common types of problems and how to go about resolving them as quickly as possible.
If you're a domestic or small business consumer of a communications company, you have the right to use our service. We’ve resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. We learn from all the complaints we handle and use that insight to work with providers to help them improve their services in areas such as:
We have more than 1450 communications providers signed up to our scheme.
If your provider is signed up to our scheme and you’ve tried to resolve your problem with them already, then we may be able to help.
We can process complaints for both domestic and small business consumers. For the communications sector this means: