Complain now


If you have a complaint about a telecoms provider that has been ongoing for eight weeks or more – or you have received a deadlock letter from the company saying it can do no more to help – we may be able to help. We independently resolve complaints between companies that are signed up to our service and their customers; our service is free.

Click the ‘complain now’ button to get started. If you are unsure whether the Communications Ombudsman can become involved, or you don’t know what to do next, our simple form will ask you questions and advise you of your next steps.


Complain Now