What can we deal with?

What can we deal with?
You can use our service if:
You believe that a Collective Management Organisation has failed to follow its own procedures, as described in its code of practice
You have been charged incorrectly for a licence
A Collective Management Organisation has been discourteous or unprofessional toward you
The organisation has unreasonably delayed or failed to take action in its dealings with you
The organisation has treated you unfairly in relation to other licence holders in similar circumstances
The organisation has given you wrong or misleading information.
We are unable to help with complaints about:
The tariffs quoted or charged by a Collective Management Organisation
Matters that are within the jurisdiction of the Copyright Tribunal
Disputes which are subject to court action, unless this has been suspended
Disputes that we have made a decision on before
Matters that we consider to be vexatious or unjustified

You can use our service if:

  • you believe that a Collective Management Organisation has failed to follow its own procedures, as described in its code of practice;
  • you have been charged incorrectly for a licence;
  • a Collective Management Organisation has been discourteous or unprofessional toward you;
  • the organisation has unreasonably delayed or failed to take action in its dealings with you;
  • the organisation has treated you unfairly in relation to other licence holders in similar circumstances; or
  • the organisation has given you wrong or misleading information.

We are unable to help with complaints about:

  • the tariffs quoted or charged by a Collective Management Organisation;
  • matters that are within the jurisdiction of the Copyright Tribunal;
  • disputes which are subject to court action, unless this has been suspended;
  • disputes that we have made a decision on before; and
  • matters that we consider to be vexatious or unjustified