Raise a dispute

After raising your complaint directly with Domestic and General, and giving them 28 days to resolve the issue, you can bring your dispute to us for consideration.

Please fill out the info below and we’ll get back to you as soon as possible.

All fields are required unless specified optional.

Your details

Account holder name

0 / Account address

Daytime phone number

Alternative phone number (optional)

0 / Correspondence address (optional)

If different to account address

I’d prefer to be contacted by:

I'd prefer to be contacted by

Phone

Post

The company your dispute is about

Company

This form is for service and warranty disputes with Domestic & General (D&G). If your complaint or dispute is with another company, we will not be able to advise or attempt to resolve the issue. Who can help if we can’t

What is your dispute regarding?

Account/policy number

Date the problem first happened

Date you first complained

Date of your Final Response or Deadlock Letter from D&G

Complaint reference number

e.g. DG-*******-YYYY

The information you enter here should paint a picture of your complaint. From this description we should be able to understand what has happened and why you and the company are in dispute. You should explain what has gone wrong and why you remain unhappy with the company. We appreciate dealing with this matter can be upsetting but to help us understand what has happened please include a timeline of events and facts of the dispute. The company should be allowed a reasonable opportunity to resolve your complaint before we can become involved.

Please explain how you and the company have tried to resolve your complaint.

It’s important to give us as much information as possible, so we don’t have to keep coming back to you.

When it comes to the evidence we’ll ask you to provide things like:

Dates you first noticed the issue and complained to the company.
Any copies of correspondence or details of phone calls. Such as dates, times and names of the members of staff you spoke to.
Any other evidence that demonstrates the issue.

We won’t be able to process the case without this.

Summary of your complaint

0 / Summary of your complaint

How could Domestic & General resolve your dispute?

0 / How could Domestic & General resolve your dispute?

Supporting documents

note_add

Select a file to upload

0 files added

Drag and drop files here or click to upload

Supporting Documents

Declaration

In order for Flexible Resolution Services to consider and resolve my dispute, I accept that any information I provide may be shared with my service provider, their regulator, or a secure data processor working on Flexible Resolution Services’ behalf.

By submitting this form I also give permission for my service provider and/or its agents to release to you any information they hold about me, my accounts and/or my dispute, which may be relevant to the case.

I agree with the the declaration above.

Privacy

We value your privacy and that’s why we take our data monitoring seriously.

Please tick to confirm you have read and agreed with our privacy policy.

reCAPTCHA

Our service is free and easy-to-use.