Energy Brokers Register

Search for an Energy Broker below to see if they are a member of our scheme.

Ofgem have been looking to improve the experiences of microbusiness consumers, including better and fairer deals. As part of their work, they ran the Microbusiness Strategic Review which included a call for evidence and statutory consultation. As a result, they've decided that energy suppliers will only be able to work with brokers that are signed up to an approved dispute resolution scheme.

How can the Energy Ombudsman help?

We resolve disputes between energy suppliers/brokers and their consumers. Our independent, impartial service takes into account both the rules and regulations and what is fair and reasonable.

We're dedicated to helping suppliers and brokers to improve their service, processes and consumer experience in order to build trust and confidence. We do this through sharing insight and by working more broadly to inform policy and to address industry-wide issues for the benefit of all.

As part of our transition process into a Group structure under the Trust Alliance Group, now with the Energy Ombudsman as a separate entity, we want to make sure that Energy Brokers are transferred as smoothly as possible from Trust Alliance Group Ltd to the Energy Ombudsman. Part of this process is updating the Deed Poll which is currently in place for Energy Brokers. The signed Deed Poll must be returned to us as soon as possible.

If you have any questions or if anything is unclear, please get in touch with us via energybrokers@energyombudsman.org.

We’ve set up a dedicated team to answer any questions and provide support around registering for our service.

Energy brokers looking to join our scheme must complete an online application form.

What experience do you have?

We’ve been providing independent dispute resolution services across the energy, communication and parking sectors since 2002.

Do all energy brokers and third party intermediaries (TPI's) have to join?

Ofgem has decided that suppliers must only work with Third Party Intermediaries (TPIs), such as energy brokers, who are registered with a qualifying alternative dispute resolution scheme.

We publish a list of the TPIs registered with the Energy Ombudsman Scheme.

Will it work?

We continue to work with Ofgem to ensure that the scheme works as smoothly and efficient as possible, and that it’s able to accommodate the Government’s longer term plans for the regulation of energy brokers.

Why should Brokers join?

Being registered to our scheme will enable brokers to continue selling energy contracts to suppliers’ microbusiness customers. We’ll provide an impartial dispute resolution service and use our insight to help brokers to improve their service, processes and customer experience. We’ll also continue to work more broadly to inform policy and address industry-wide issues for the benefit of all.

More detailed FAQs are available below in our Useful resources & information section.

We held a virtual session on the 24th November 2022 to provide an overview of the dispute journey and what will happen when we receive a dispute about a broker. We also gave an update on the member register and answered questions regarding the scheme.

26th April 2022: Session 1 Slides | Session 1 Video
26th May 2022: Session 2 Slides | Session 2 Video
24th November 2022: Session 3 Slides | Session 3 Video

Brokers can find links at the bottom of this page to access the ‘Broker Scheme Terms of Reference’ and more detailed information on our dispute resolution services.

Information for disputes with energy brokers

Energy Brokers Register

Energy Broker Deed Poll

Connecting with us

FAQs

What experience do you have?

Do all energy brokers and third party intermediaries (TPI's) have to join?

Will it work?

Why should Brokers join?

Useful resources and information

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