The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. You should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted.

Complaints about Network Providers.

We can consider complaints about network providers if there is a loss of service or a problem with a connection or repair.

You can find out who your network provider is via the Energy Networks Association website.

Contact us for more help and advice on 0330 440 1624.

Electricity District Network Operators (DNOs)

  • Electricity North West
  • Northern Powergrid
  • Scottish and Southern Energy (SSE)
  • Scottish Power Energy Networks
  • Western Power Distribution

Independent Electricity District Network Operators (DNOs)

  • Energy Assets Networks Limited
  • Energetics Electricity Limited
  • ESP Electricity Limited
  • Fulcrum Electricity Assets Limited
  • G2 Energy IDNO Limited
  • Harlaxton Energy Networks Limited
  • Independent Power Networks Limited
  • Leep Electricity Network Limited
  • Murphy Power Distribution Limited
  • The Electricity Network Company Limited
  • UK Power Distribution Limited
  • Utility Assets Limited
  • Vattenfall Network Limited

Gas Distribution Networks (GDNs)

  • Cadent Gas Ltd
  • Northern Gas Networks
  • SGN
  • Wales and West Utilities Limited

Independent Gas Distribution Networks (GDNs)

  • ES Pipelines
  • Energetics
  • Fulcrum Pipelines
  • GTC Pipelines
  • Independent Pipelines
  • Indigo Pipelines Limited
  • Energy Assets Pipelines Limited
  • Murphy Gas Networks Limited