If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Complaints about Network Providers.

We can consider complaints about network providers if there is a loss of service or a problem with a connection or repair.

You can find out who your network provider is via the Energy Networks Association website.

Contact us for more help and advice on 0330 440 1624.

Electricity District Network Operators (DNOs)

  • Electricity North West
  • Northern Powergrid
  • Scottish and Southern Energy (SSE)
  • Scottish Power Energy Networks
  • Western Power Distribution

Independent Electricity District Network Operators (DNOs)

  • Energy Assets Networks Limited
  • Energetics Electricity Limited
  • ESP Electricity Limited
  • Fulcrum Electricity Assets Limited
  • G2 Energy IDNO Limited
  • Harlaxton Energy Networks Limited
  • Independent Power Networks Limited
  • Leep Electricity Network Limited
  • Murphy Power Distribution Limited
  • The Electricity Network Company Limited
  • UK Power Distribution Limited
  • Utility Assets Limited
  • Vattenfall Network Limited

Gas Distribution Networks (GDNs)

  • Cadent Gas Ltd
  • Northern Gas Networks
  • SGN
  • Wales and West Utilities Limited

Independent Gas Distribution Networks (GDNs)

  • ES Pipelines
  • Energetics
  • Fulcrum Pipelines
  • GTC Pipelines
  • Independent Pipelines
  • Indigo Pipelines Limited
  • Energy Assets Pipelines Limited
  • Murphy Gas Networks Limited