The Government requires that any energy price support provided to some businesses is passed on to domestic and microbusiness consumers in certain circumstances.
In the Energy Prices Act 2022, the Government requires that any energy price support provided to some businesses is passed on to domestic and microbusiness consumers in certain circumstances. (See Government guidance). This requirement will apply to some heat networks suppliers that receive support from the Energy Bill Relief Scheme (EBRS).
Regulations have been put in place for heat network suppliers:
What does this mean for heat network consumers (domestic consumers and microbusiness consumers)?
There are four main grounds listed below that you can complain about if your heat network supplier has not:
notified you that it has benefited from the EBRS.
notified you of how it will pass through the benefit from the EBRS.
passed on the scheme benefit within the timeframe required by the Regulations.
otherwise complied with the requirements to pass through the EBRS benefit.
What to do if you need to raise a dispute about your heat network supplier about any of the four grounds
In the first instance you should contact your heat network supplier and ask them to fix the situation. If you cannot come to an agreement with your heat network supplier, you can raise the dispute with us, the Energy Ombudsman. The terms on when we can become involved in a dispute can be found here.