The Government requires that any energy price support provided to some businesses is passed on to domestic and microbusiness consumers in certain circumstances.
In the Energy Prices Act 2022, the Government requires that any energy price support provided to some businesses is passed on to domestic and microbusiness consumers in certain circumstances. (See guidance). This requirement will apply to some heat networks suppliers that receive support from the Energy Bill Relief Scheme (EBRS) which provides support for energy usage from 1 October 2022 to 31 March 2023. It also applies to some heat networks that apply for support through the Energy Bills Discount Scheme (EBDS) for energy usage from 1 April 2023 to 31 March 2024.
Regulations have been put in place for heat network suppliers:
What does this mean for heat network consumers (domestic consumers and microbusiness consumers)?
There are four main grounds under the EBRS listed below that you can complain about if your heat network supplier has not:
Under the EBDS you can make a compliant, if your heat network supplier has applied for and is receiving the EBDS, and has not:
What to do if you need to raise a dispute about your heat network supplier about any of the four grounds
In the first instance you should contact your heat network supplier and ask them to fix the situation. If you cannot come to an agreement with your heat network supplier, you can raise the dispute with us by calling us on 0330 440 1624.
The terms on when we can become involved in a dispute can be found here.