Tell us about your complaint:
Please include details such as:
- What is your complaint about?
- What have you done to resolve the complaint so far?
- What has the company done to look into the complaint?
- What would you like done to put things right? If you want an amount of money, please explain how much and why.
We will ask you to provide evidence to support your complaint. This might include:
- Copies of letters to and from the company
- Signed permission from the account holder if you're complaining for someone else
- If you are a small business, we will need proof that you meet this criteria
We will be unable to consider your complaint if there are any ongoing legal proceedings taking place.
We comply with the Data Protection Act. The information on this form will be used by us to carry out our
consideration of your complaint and, where appropriate, to offer a resolution.