The best way to contact us is by phoning us.
Phone: 0330 440 1634
Fax: 0330 440 1635
Textphone: 0330 440 1600
Our phone lines are open Monday to Friday from 9am until 5pm. We close at the weekends, bank holidays and between Christmas and New Year.
Please note that 03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
If you need to write to us, you can do so using the following address:
Ombudsman Services: Property
PO Box 1021
Alternatively you can email us or complete our online contact form.