Your cookie settings

What is a Cookie?

Cookies are small files that are stored by a website within a web browsers.

How do we use Cookies?

We use cookies to enhance the functionality of our website. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Cookies may be either "persistent" or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Adjusting your Cookie settings

You can use this tool to manage what Cookies our website uses. Please note we will need to set a cookie so that we can remember your choices when you next visit our website from the same browser. You will need to change these settings from each other browser you use.

Please also be aware that we make every effort to respect your choices, however, there is the possibility that not all cookies will be captured. If this is a concern then we would recommend that you change your cookie settings via your browser; your browser help function will tell you how.

STRICTLY & PERFORMANCE
This is our recommended option to enable maximum site performance and allow us to analyse how visitors use our website.
STRICTLY
Only cookies strictly necessary to make the site run will be stored
 

What Cookies do we use?

The below table details which Cookies we use and what their purpose is. We define the Cookies that we use as either Strictly necessary or Performance related.

Strictly Necessary Cookies

Cookies defined as Strictly necessary enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.

Cookie name Purpose
PHPSESSID This cookie is used to identify your unique browsing session to the webserver and to temporarily store some information entered into website forms, so that can be 'remembered' between visits to different pages.
dismissed This cookie is used to store the response to a warning that is displayed if you are using an older, unsupported, browser, so that the alert does not persistently interfere with the browsing experience.
os-cookie This cookie is used to store the option chosen in the cookie settings page so that your settings are preserved when you return to this website.

Performance Cookies

Without these cookies, we will not be able to determine the number of visits to our website, or how they use and navigate the website. We use this information to enhance our service to you. It is not used to identify you personally.

Cookie name Purpose
__utma
__utmb
__utmc
__utmv
__utmz
These cookies are used to gather statistical usage and performance data relating to the website, enabling us to ensure that the website is performing optimally.

3rd Party Cookies

This website uses content from 3rd party websites. These 3rd parties also use cookies for various purposes. For more information on what cookies are used and what they are used for please visit the links below.

Cookie name Purpose
guest_id
__utma
__utmz
twll
remeber_checked
remeber_checked_on
We use a Twitter feed plugin on the home page of this website. This plugin is used to display the latest tweets from Ombudsman Services. More information: https://twitter.com/privacy
cookies_directive
country
__utma
__utmz
We use a plugin from Browsealoud on every page. This plugin allows text on the page to be read aloud. More information: http://www.browsealoud.co.uk/page.asp?pg_id=80030