We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Cookie settings.

Cookies are small files that are generated by your web browser and stored on your computer. The files contain a small amount of data specific to a website and allow the website to remember who you are and to personalise your experience when you return to the website.

How does Ombudsman Services use cookies?

We use cookies to enhance the functionality of our websites. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Cookies enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.

Cookies may be either "persistent" or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

For more details about cookies and details of how to delete and disable cookies you can visit the About Cookies website or the All About Cookies website

To opt out of being tracked by Google Analytics across all websites visit the Google Analytics website

Which cookies are used by the Ombudsman Services websites?

Cookie Name Purpose
ASP.NET_SessionId Automatically generated the first time the website is accessed over the browser. This is another cookie which is used to identify the user’s session on the server. This cookie is deleted when you close your browser.
ARRAffinity Automatically generated as a result of a request to the Web App Server Instances.
cookieconsent_status This cookie is used to store the option chosen in the cookie settings page so that your settings are preserved when you return to this website.

Third Party Cookies

Our websites use content from third party websites. These third parties also use cookies for various purposes. For more information on the cookies used and what they are used for please visit the links below.

Google Analytics – these cookies are used to help us to measure how users interact with our website content. For more information visit Google analytics

Twitter - We use a Twitter feed plugin on the home page of this website. This plugin is used to display the latest tweets from Ombudsman Services. For more information visit Twitter

Hotjar – We use hotjar to collect internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone. For more information visit Hotjar

Facebook Analytics – these cookies and tracking pixels are used to measure the performance of various parts of the site and for targeting ads. For more information visit Facebook analytics