Unless otherwise stated, we own the copyright (and any other rights) in all the material on this site.

You are welcome to reproduce material from this website for your personal use without further permission provided that:

  • The material is written by Ombudsman Services;
  • You reproduce the material accurately; and
  • You acknowledge Ombudsman Services as the source of the material, with a reference to our website (

Information from this site must not be used in a misleading context, for example to imply Ombudsman Services endorsement of a product or service, without prior agreement from us.

You must not modify text, graphics or documents in any way.

If you want to reproduce material on this website for anything other than personal use, please email us:

This website may contain articles, material or links to material created by people who are not staff members of Ombudsman Services. These people retain the copyright in that material. You should approach them directly for permission to reproduce it.

If you are in doubt about whether your proposed publication falls within the above terms, please email us: