Students - know your rights!
We’ve developed a new student advice leaflet which offers six simple steps to complaining. The advice could save students £150 a year by giving them the knowledge and confidence to complain. Click on the image below to view/download the guide. It is also available as a plain guide and large print guide.
More than one in three people across the UK use social media to escalate their complaint. We’re encouraging students to take to Twitter using #StudentMoans to vent their frustrations and share advice with peers – we’ll offer help where we can. Follow @OmbudServices
In the news
Our new research reveals students miss out on £262m a year because they do not know their rights. Three in five (59%) students have experienced problems with a company since leaving home for university, which they estimate has cost more than £150 a year each as a result. Read our student complaints press release.