Tell us about your recent experience.

We’re sorry you feel you’ve not had the experience you expected from us. We want to understand what happened so we know how we can put it right. Please answer everything with a * next to it.

Your details

* First name

* Last name

* Email address

* Phone number

* I’d prefer to be contacted via:

Phone Email

Your complaint about Ombudsman Services.

We want to hear about the experience you had when dealing with us.

Your complaint about Ombudsman Services.

* What is your case reference number?

This is the case reference number for your complaint about your provider.

* When did the incident occur?

This is the date you felt you were unhappy with our customer service.

If it was longer than 6 months ago, please tell us why you didn’t complain to us at the time?

The details of your complaint.

Providing us with as much detail as possible will help us process your complaint quickly.

The details of your complaint.

Were you unhappy with our customer service?

Yes No

If yes, please provide details

Did we fail to keep you updated on progress?

Yes No

If yes, please provide details

Do you feel we caused any unnecessary delays?

Yes No

If yes, please provide details

Did we manage your expectations of the process?

Yes No

If no, please provide details

Did you experience other problems? If so, please provide as much detail as possible.

How could we put things right for you?

Privacy policy

We value your privacy and that’s why we take our data monitoring seriously. Please read our privacy policy and confirm that you are happy to proceed.

I have read the privacy policy and I am happy to proceed