We’re sorry you feel you’ve not had the experience you expected from us. We want to understand what happened so we know how we can put it right. Please answer everything with a * next to it.
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We want to hear about the experience you had when dealing with us.
This is the case reference number for your complaint about your provider.
This is the date you felt you were unhappy with our customer service.
Providing us with as much detail as possible will help us process your complaint quickly.
Were you unhappy with our customer service?
Did we fail to keep you updated on progress?
Do you feel we caused any unnecessary delays?
Did we manage your expectations of the process?