If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.
More information on our SoLR process is available here.
Tell us about your recent experience.
We’re sorry you feel you’ve not had the experience you expected from us. We want to understand what happened so we know how we can put it right. Please answer everything with a * next to it.