Cookies on our website
We have placed cookies on your computer to ensure that we provide the best experience possible. If you would like to change your cookie settings please click below. Otherwise, we will assume that you are happy to receive our cookies.
Don't show this message again
change cookie settings

What are you Complaining About OS

Make a consumer complaint

If you have an unresolved complaint about an energy, communications, retail or property product or service Ombudsman Services may be able to help.

 

Retail and other sector complaints

If you have an unresolved complaint about a retailer or trader we may be able to help. We would be happy to contact the retailer or trader about your complaint and attempt to reach a resolution. Our service is completely free to consumers. Get in touch and we will do our best to assist.

 

Communications complaint

If you have an unresolved complaint about your mobile phone or broadband provider, we may be able to help. We can assist with a range of complaints including contract issues, customer service, disputed bills and charges, faulty equipment, network coverage and loss of service.

 

Energy complaint

If you have an unresolved complaint about a gas or electricity company, we may be able to help. We can assist with a range of complaints including billing and back-billing issues, inaccurate meter readings, refunding over-payments, quality of customer service and erroneous transfers.

 

Property complaint

If you have an unresolved complaint about a property firm or company listed on our website we may be able to help. We can assist with a range of complaints including breach of obligations, unfair treatment, avoidable delays and failure to follow proper procedures.

 

rudeness or discourtesy;
not explaining matters;
poor or incompetent service

Copyright licensing complaint

We can resolve complaints about bodies that either own or administer, on behalf of third parties, the licensing of copyright materials. These are called collective management organisations or collecting societies.